Privacy Policy

Last Updated: September 2026

MyTourOman (“MyTourOman”, “we”, “us” or “our”) is a tourism brand operated by Eternal Happiness LLC, a company registered in the Sultanate of Oman.

We respect the privacy of our customers and website visitors and are committed to protecting personal data in accordance with the applicable laws and regulations of the Sultanate of Oman, including the Personal Data Protection Law issued by Royal Decree No. 6/2022 and its Executive Regulation issued by Ministerial Decision No. 34/2024.

This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, contact us or book our services.

1. Information We Collect

When you use our website, make a booking, request information or communicate with us, we may collect information such as:

• Full name

• Email address

• Telephone or WhatsApp number

• Nationality and country of residence

• Number and age of travellers

• Hotel or accommodation details

• Pick-up and drop-off locations

• Tour, activity and travel preferences

• Booking dates and travel information

• Information required for permits or reservations

• Payment and transaction information

• Messages or information submitted through our website, email, WhatsApp or other communication channels

• IP address, browser information, device information and website usage data

• Any other information you voluntarily provide in connection with your booking or enquiry

For certain tourism services, permits or activities, we may need additional information such as passport or identification details. We will request such information only where reasonably required to provide the relevant service or comply with applicable requirements.

2. How We Collect Your Information

We may collect personal information when you:

• Make a booking through our website;

• Complete an enquiry or contact form;

• Contact us through WhatsApp, telephone, email or social media;

• Make a payment;

• Request a quotation or customized itinerary;

• Participate in one of our tours, activities or transfers;

• Subscribe to promotional communications where available; or

• Browse or interact with our website.

Certain technical information may also be collected automatically through cookies and similar technologies.

3. How We Use Your Information

We may use your personal information to:

• Process and manage tour, activity, transfer and package bookings;

• Confirm reservations and send booking confirmations;

• Communicate with you regarding your booking;

• Arrange transportation, accommodation, tours, activities and other requested travel services;

• Obtain permits or reservations where required;

• Process or verify payments;

• Provide customer support;

• Respond to enquiries and quotation requests;

• Improve our website, services and customer experience;

• Prevent fraud, misuse and security incidents;

• Maintain appropriate business, accounting and transaction records;

• Comply with applicable legal or regulatory requirements; and

• Send promotional communications where you have provided the required consent.

We will not use your personal information for purposes that are incompatible with the purpose for which it was collected without obtaining any consent required by applicable law.

4. Consent

Where consent is required under applicable Omani law, we will request it in a clear and understandable manner.

By submitting information through our website or booking process, you acknowledge the processing described in this Privacy Policy and, where required, will be asked to provide your consent.

Where processing is based on consent, you may withdraw your consent in accordance with applicable law. Withdrawal does not affect processing lawfully carried out before the withdrawal.

5. Sharing Personal Information

To provide your booked services, we may need to share relevant information with trusted third parties involved in fulfilling your reservation, including:

• Tour guides and drivers;

• Boat and marine-tour operators;

• Hotels and accommodation providers;

• Activity providers;

• Transport and vehicle rental companies;

• Tourism partners and destination service providers;

• Payment service providers;

• Website, hosting and technology service providers; and

• Government or regulatory authorities where required.

We only aim to provide such parties with information reasonably necessary for the relevant service.

We do not sell or rent customers’ personal information to third parties.

6. Payment Information

Online payments may be processed through third-party payment gateways or financial institutions.

Depending on the payment method used, payment information may be collected and processed directly by the relevant payment provider. MyTourOman may therefore not receive or store your complete card information.

Payment providers may process your information in accordance with their own privacy and security policies.

7. International Data Transfers

Some travel, technology, communication, payment or booking service providers used by MyTourOman may operate or store information outside the Sultanate of Oman.

Where personal data is transferred outside Oman, we will handle such transfers in accordance with the requirements of applicable Omani personal data protection laws and regulations.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including fulfilling bookings, providing customer support, maintaining required financial or business records, resolving disputes and complying with applicable legal requirements.

When information is no longer required, we will take reasonable measures to securely delete, destroy or anonymize it, subject to applicable legal and regulatory requirements.

9. Data Security

We take reasonable administrative, organizational and technical measures designed to protect personal information against unauthorized access, loss, misuse, alteration, disclosure or destruction.

However, no website, internet transmission or electronic storage system can be guaranteed to be completely secure.

10. Cookies and Website Technologies

Our website may use cookies and similar technologies to:

• Enable essential website functions;

• Remember user preferences;

• Understand how visitors use our website;

• Measure website performance;

• Improve our services; and

• Support advertising or marketing functions where applicable.

Where required, visitors will be given appropriate choices regarding non-essential cookies.

You may also control or delete cookies through your browser settings, although disabling certain cookies may affect website functionality.

11. Analytics and Third-Party Services

Our website may use third-party services such as website analytics, maps, social-media integrations, advertising tools, booking systems or other technologies.

These services may collect certain technical information when you interact with our website and may process information according to their respective privacy policies.

Where required by applicable law, non-essential tracking technologies will be activated only after the appropriate consent has been obtained.

12. Marketing Communications

We may send you promotional messages, special offers or information about MyTourOman services where permitted and where any required consent has been obtained.

You may request to stop receiving marketing communications at any time by using the unsubscribe method provided in the communication or by contacting us.

Stopping marketing communications will not prevent us from sending necessary messages relating to an existing booking, payment or customer-service matter.

13. Photographs and Social Media

During some tours or activities, photographs or videos may be taken.

Where photographs or videos clearly identifying customers are intended to be used for MyTourOman marketing, advertising or social-media purposes, we will obtain consent where required.

Customers may inform our team if they do not wish to participate in promotional photography or video recording.

14. Children’s Personal Data

Bookings involving children should be made by a parent, guardian or responsible adult.

Where personal information relating to a child is required for a booking, permit or tourism activity, we will process such information only as necessary for providing the relevant service and in accordance with applicable legal requirements.

Where consent from a parent or legal guardian is required, we will request such consent before processing the relevant information.

15. Your Personal Data Rights

Subject to the Personal Data Protection Law of the Sultanate of Oman and its applicable regulations, you may have the right to:

• Withdraw consent to the processing of your personal data;

• Request correction or updating of your personal data;

• Request restriction or withholding of your personal data where applicable;

• Obtain a copy of personal data being processed;

• Request transfer of your personal data to another controller where applicable;

• Request deletion of your personal data, subject to applicable legal exceptions; and

• Receive notification concerning certain personal-data breaches or violations as provided by applicable law.

To exercise your rights, please contact MyTourOman using the contact details below.

We may request reasonable information to verify your identity before processing a personal-data request.

16. Links to Other Websites

Our website may contain links to third-party websites, booking platforms, payment providers or social-media platforms.

MyTourOman is not responsible for the privacy practices, security or content of third-party websites. We recommend reviewing the privacy policies of those websites before providing personal information.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, website, business practices or applicable legal requirements.

The latest version will be published on our website together with the date of the most recent update.

18. Contact Us

If you have questions about this Privacy Policy, wish to exercise your personal-data rights, or have concerns regarding the way your information has been processed, please contact:

Eternal Happiness LLC – MyTourOman
Muscat, Sultanate of Oman
Website: mytouroman.com
WhatsApp / Tel: +968 9927 2741
Email: booking@mytouroman.com

Data Controller: Eternal Happiness LLC, trading as MyTourOman

By using our website and providing personal information, you acknowledge that you have read this Privacy Policy.